Available FAQs (Frequently Asked Questions)
This FAQ gives general advice and assistance regarding the website, Jaxtraw Studios, billing and subscription enquiries, and copyright issues.
The ART FAQ gives advice on how to set up your system to enjoy Lucy Lastique and online art in general, and discusses Jaxtraw's work method and techniques.
The BASIC COLOURING TUTORIAL is a tutorial on basic digital colouring technique, which may be of interest to artists wishing to learn more.
Subscriptions and Billing
How do I retrieve my lost username/password or cancel my subscription?
I've just signed up but can't login to the Subscribers Area! Help!
I'm a long term subscriber but suddenly I can't login to the Subscribers Area! Help!
I've tried to sign up but my credit card has been refused! What can I do?
How often will I be billed? Will I be automatically rebilled?
If I sign up will I get spammed?
Website Problems
When I visit the Back Issues area I can't find links to the pages or see a panel on the left of the screen.
How can I report other problems with the website such as broken links?
What is a ZIP file? How do I decode one?
Copyright Issues
Are the pictures on the website Public Domain?
Is it okay to download and save the images on my PC?
Is it okay to send the images to friends? Can I copy them to web or USEnet groups?
Can I use the images I download here on my own website?
Why are you so mean about copyright?
How do I retrieve my lost username/password or cancel my subscription?
Verotel Ticketsclub subscribers click here.
CCbill subscribers click here.
If that doesn't help, please email Jaxtraw Studios on the support address.
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I can't login to the Subscribers's Area!
Firstly, please double and triple check that you're using the correct username and password! It's easy to make a slip-up, since they may contain a mixture of upper and lower-case letters, which must be in the correct case (i.e. either capital letters or not capital letters). It's best to copy and paste them from the email you received confirming your subscription.
Also, please ensure that you are using the correct login link. If you signed up with VEROTEL or VEROTEL TICKETSCLUB you need to use the VEROTEL login link. If you signed up with CCBILL then you must use the DIRECT login links below the Verotel one.
If you still can't get in, then...
..,if you signed up with VEROTEL or VEROTEL TICKETSCLUB, please visit the VEROTEL CUSTOMER SUPPORT PAGE.
...if you signed up with CCBILL, please visit the CCBILL CUSTOMER SUPPORT PAGE.
Please also be sure to copy any emails to support@jaxtrawstudios.com to let me know there is a problem; if appropriate I can supply a temporary username/password.
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I'm a long term subscriber but suddenly I can't login to the Subscribers's Area!
First, check you have the correct username and password combination (errors can occur!). If that's okay, then either there is a technical problem (see above) or it's possible that Verotel or CCBill have failed to rebill your credit card. The most likely reason for this is that the card is no longer valid- this will happen if you either cancel that card or your card company have issued you with a replacement card. Neither Verotel nor CCBill currently have a way to update your card details. The good news is that if you email me I can get you set up again WITHOUT you having to sign up again and pay the high first month cost.
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I've tried to sign up but my credit card has been refused! What can I do?
Our credit card processor has judged that for some reason (which we will not be told) your credit is considered unreliable.
You can contact our processors Verotel and CCBill via the Contact Us section of the website if you think this is wrong, but they may well tell you that this is a matter between you and your credit card company. If one our processors (Verotel or CCBill) refuses you, please try the other. If that doesn't work you may be able to use another payment option, such as phone billing.
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How often will I be billed? Will I be automatically rebilled?
If you are buying the short "latest episode" subscription, you will not be rebilled. The longer (1 month, 3 month and 6 month subscriptions) will be rebilled at the lower rate as shown, every 3 or 6 months respectively. This is to allow us to rebill you at a much lower "per episode" rate once you've paid the initial premium for "Full Monty" access to the Back Issues Area.
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If I sign up will I get spammed?
Categorically not. Everyone associated with this site loathes spam, and we will NEVER use any of your personal details for any
purpose other than maintaining your subscription here. Our credit card processors Verotel are a reliable, established company with
a full anti-spam policy. In fact, if we did spam, we'd lose our account!
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When I visit the Back Issues area I can't find links to the pages or see a panel on the left of the screen.
You need to enable JavaScript in your browser. Please note that although JavaScript is widely used on the web, this may compromise
your security, particularly if you are using Internet Explorer. This is because Internet Explorer uses the same security
settings for email and newsgroups as for the web, thus allowing a malicous script in an email to run and possibly harm your PC.
We recommend a more secure browser, such as Opera or Mozilla.
To turn on Javascipt in INTERNET EXPLORER, go to the Tools menu. Select Internet Options. Click the Security tab. Click
the Custom Level button. Scroll down the list that appears to Active Scripting. Select Enable. Click Apply. Click OK.
In MOZILLA or NETSCAPE 6 or 7 go to Edit/Preferences. Click Advanced. Click Scripts and Plugins. Select Enable Javascript for
Navigator; do not tick the Mail and Newsgroups Box. Click OK.
In OPERA, simply select File/Quick Preferences/Enable Javascript.
Since Internet Explorer allows malicious scripts to run in emails and newsgroup postings, Jaxtraw Studios sadly cannot accept any
responsibility for harm to your system which may occur as a result of using this browser.
If problems still persist, please contact us.
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How can I report other problems with the website such as broken links?
Please email the webmaster.
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What is a ZIP file? How do I decode one?
A ZIP file is a file that can be used by compression/decompression programs such as WinZip. It allows many files to be packed
together into one big file, which is smaller. It's much easier for you to download one big file than more than 100 small ones!
You will need a program to decompress the files, such as Winzip. Many can be found if you do a web search.
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Are the pictures on the website Public Domain?
No. The term Public Domain means that nobody owns the copyright, or the owner has voluntarily given it up. This is certainly
not the case with anything on this website and is very rare in general. "Publicly available" is very different to Public Domain.
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Is it okay to download and save the images on my PC?
Go ahead, that's why they're on the site!
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Is it okay to send the images to friends? Can I copy them to web or USEnet groups?
You may freely distribute the images in the FREEBIES AREA on condition that you do not alter them in any way, do not resize or
crop them, or remove or obscure the copyright notices. You may NOT distribute anything in the SUBSCRIBERS AREA at all. If you do
so you are in breach of copyright and action will be taken, which will certainly include, but not be limted to, termination of
your subscription.
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Can I use the images I download here on my own website?
You may use the FREEBIES AREA images ONLY on a personal, non-commercial website, on condition that you email first to confirm
permission, and supply a link back to this website. If you wish to use anything in the SUBSCRIBERS AREA, I may consider it; please
email me. These are commercial images and there is almost certain to be a fee.
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Why are you so mean about copyright?
Copyright is a difficult thing to control in the digital domain; only by making it clear where the copyright rests is there any
hope of keeping any control of it at all. This artwork is my only income. If I could afford to give it away for free I would.
I can't.
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